Frontend friendly, backend serious

A B2B portal with the whole platform behind it

Your customers see a simple, helpful portal. Behind it sits a complete enterprise backend, OMS, CMS, email marketing, and the rest, so everything just works together, out of the box.

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Order Management

  • Full B2B order lifecycle from intake to fulfillment
  • Multi-channel order source tracking (web, EDI, portal) Enterprise
  • Line-item management with personalization and addresses
  • Bulk order import with human review and approval
  • Draft staging with full audit history

Shopping Lists

  • Save product collections as pre-order shopping lists
  • Convert a shopping list to an order in one action
  • Shared and personal list management
  • Quantity and variant selection per item

Catalog

  • Core product database with lifecycle status management
  • Product grouping and category hierarchy
  • Attribute families for flexible product classification
  • Custom attributes — searchable, filterable, translatable
  • SKU and sales hold functionality

Product Variants

  • Attribute-based variant axes (size, colour, etc.)
  • Variant group management and hierarchy
  • Cross-linked catalog references

Pricing

  • Multi-currency pricing matrices
  • Customer and customer-group specific price overrides
  • Time-bound pricing with validity ranges
  • Full price audit log and change history

Inventory

  • Per-SKU stock tracking across warehouses
  • Batch-based snapshots for movement analysis
  • Fulfillment type classification
  • Customer-facing inventory visibility via portal

Allocation

  • Automatic order-to-warehouse allocation engine
  • Batch-based fulfillment with expiry proximity awareness
  • Manual override and lock with user tracking
  • Multi-line shipment consolidation

Warehouse Management

  • Register physical and virtual warehouse locations
  • Warehouse type classification (distribution, fulfillment)
  • Picking method and notification configuration

Customer Management

  • Customer and contact management
  • Customer groups and segmentation
  • Payment terms and classification
  • Frequently purchased item tracking per customer

B2B Customer Portal

  • Self-service order and shopping list management
  • Customer-specific inventory and pricing
  • Menu and content filtered by customer group
  • Portal-specific settings and customisation

Equipment Tracking

  • Register and track physical equipment by serial number
  • Link equipment to catalog products
  • Lifecycle tracking (purchase date, first use, lifespan)
  • State management and company assignment

Inspections

  • Inspection templates with customisable criteria
  • Conduct and record equipment inspections
  • PDF inspection report generation
  • Customer and equipment-linked inspection records

Invoicing

  • Issue and manage customer invoices with workflow
  • Multi-line invoicing with tax and shipping
  • Status tracking (draft, sent, paid, overdue)
  • PDF generation and email delivery

Document Rendering

  • Design templates for invoices, packing slips and more
  • Per-sales-channel document variants
  • Page layout, header, footer and branding control
  • Async batch PDF rendering

Digital Asset Management

  • Central repository for images, manuals and datasheets
  • Link assets to products
  • Asset translations and metadata
  • Multi-format upload and management

AI Integration

  • Claude AI for processing and enriching public data
  • Local AI (Ollama) for confidential and internal data
  • AI-powered knowledge base and product content generation
  • Automatic data classification routing (cloud vs. local)

Knowledge Base

  • Product documentation, specs, manuals and FAQs
  • Category-based organisation with searchable access
  • Slug-based public pages without authentication
  • Product-linked knowledge associations

Marketing & Newsletter

  • Block-based newsletter editor with personalisation
  • Content marketing and blog article management
  • Scheduled publishing with status workflow
  • Multi-language content and newsletter variants

Email Templates

  • Drag-and-drop block email editor
  • Translatable content by language
  • Sales channel assignment
  • Dynamic content blocks

Sales Channels

  • Configure multiple channels (web, EDI, B2B portal) Enterprise
  • Per-channel localisation and currency
  • Channel-specific settings and integrations

Search

  • Language-specific search synonym groups
  • One-way and equivalence synonym mappings
  • Elasticsearch-powered product discovery

Shipping & Tax

  • Shipping rules by cost, weight and minimum order value
  • VAT-enabled shipping calculations
  • VAT rule management by country and rate
  • Multi-jurisdictional tax support

Notifications

  • In-platform alerts and notifications
  • Multi-channel routing (email, Slack, webhook)
  • External push via API
  • Notification archival and classification

Reporting

  • Logistics reports with inventory, batches and sell-by dates
  • SKU-level metrics with sorting and filtering
  • CSV export
  • Location and movement analytics

CMS

  • Multi-block page builder with drag-and-drop layout
  • Draft/publish workflow with SEO metadata
  • Multi-language page translations
  • Custom slugs and homepage assignment

Settings & Localisation

  • Currency, language and timezone settings
  • Default payment terms and shipping origin
  • Multi-locale support across all modules

Ready for a closer look?

Grab 20 minutes with us and we'll walk you through Vendordesk end to end — portal, OMS, CMS, the lot. Bring your questions.

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You've seen the features

Here's what people ask next

A complete portal plus a full backend is a lot to take in. These are the questions that come up most often once teams have looked through everything Vendordesk does — and how the pieces work together.

Do I need other software alongside Vendordesk to run my B2B operation?

For most businesses, no. Vendordesk includes the portal your customers use and the platform you run your business on — order management, catalog, pricing, inventory, allocation, invoicing, CMS, email marketing, and more. Where you do need to connect to something (an ERP, a 3PL, a payment provider), we offer flexible integration options rather than forcing you to replace what already works.

How is Vendordesk different from a regular B2B webshop or ecommerce platform?

A typical B2B webshop is a storefront — it sells, but you still need a separate OMS, PIM, CMS, and marketing tool behind it. Vendordesk combines a modern self-service portal with a full enterprise backend in one platform. That means your customers get a friendly buying experience, your team works in one system instead of five, and your data stays consistent across every module.

Can Vendordesk handle our specific B2B requirements — customer-specific pricing, payment terms, approvals?

Yes. Vendordesk is built B2B-first, not adapted from B2C. You can set customer- and group-specific pricing in multiple currencies, configure payment terms per customer, filter catalogs and menus by customer group, manage bulk order imports with review steps, and give each customer their own view of inventory and products in the portal.

What does the AI integration actually do, and is our data safe?

Vendordesk uses AI in two ways: cloud-based AI (Claude) for processing public content like product descriptions and knowledge base articles, and local AI (Ollama) for anything confidential or internal. Data is routed automatically based on classification, so sensitive information never leaves your environment. The result is faster content creation and richer product data, without trading away control of your data.